For some reason my iPhone died on Saturday, displaying a strange error message about not being able to make calls, and that I should do a restore with iTunes. The restore failed. On three computers.

Disaster! Not only do I kind of need a phone for work, I'm heading overseas this week.

I jumped on the web site and tried to get an appointment with the Genius Bar. Earliest I could get (that would fit with my schedule) was Wednesday morning. Argh.

So, I decided to chance it. Sunday morning I just turned up, and explained my plight, and asked to go on the waitlist. The concierge who checked me in took the time to do some initial troubleshooting, and then agreed it looked fatal and said if I could hang around they'd do their best to try and see me. I didn't even get to finish browsing the audio input devices!

After less than ten minutes someone was working on my phone, and in less than another ten I was walking out with a brand new unit.

Okay, so, bummer it failed, but an awesome response!